Privacy Policy

Last Updated: 13 August 2026

SariKotha (“SariKotha”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect information when you visit or use www.sarikotha.com (the “Website”), create an account, place an order, contact us, subscribe to our communications, or otherwise interact with SariKotha.

By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

SariKotha is an online destination dedicated to showcasing and selling sarees rooted in India’s rich textile and handloom traditions.

For the purposes of this Privacy Policy, the entity responsible for processing your personal information is:

Legal Name: Sarikotha Studio
Brand Name: SariKotha
Website: www.sarikotha.com
Business Address: 11B, Bawali Mandal Road, Kolkata – 700026
Email: care@sarikotha.com
Customer Care: +91 98748 73667

2. Information We Collect

We may collect information that you voluntarily provide to us, information generated when you use our Website, and information received from service providers involved in fulfilling your orders.

A. Information You Provide

Depending on how you interact with SariKotha, this may include:

• Full name

• Billing and shipping address

• Email address

• Telephone or WhatsApp number

• Account login information

• Order and purchase details

• Information provided when contacting customer support

• Information provided through our contact forms

• Preferences or information you voluntarily provide when seeking assistance with selecting a saree

• Information provided when subscribing to our newsletter or promotional communications

• Any other information you voluntarily provide to us

B. Payment Information

When you make a purchase, payment may be processed through third-party payment service providers.

SariKotha generally does not directly store your complete debit card, credit card, banking or other payment credentials on its own servers.

Payment information is processed by the relevant payment gateway in accordance with its own privacy and security practices.

Payment Gateway: RAZORPAY 

C. Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website or source

• General Website usage information

• Information collected through cookies and similar technologies

This information helps us understand how visitors use our Website, improve its functionality and maintain Website security.

3. How We Use Your Information

We may use your personal information for purposes including:

To process and fulfil orders

• Processing purchases

• Confirming orders

• Processing payments

• Preparing and dispatching products

• Arranging delivery

• Providing order updates

• Handling returns, exchanges and refunds

To provide customer support

We may use your information to respond to enquiries, assist with product selection, resolve problems and provide after-sales support.

To operate and improve our Website

We may use information to:

• Maintain and improve the Website

• Understand customer preferences

• Improve our products and services

• Analyse Website usage

• Detect technical problems

• Prevent fraud, abuse or unauthorised activity

To communicate with you

We may contact you regarding:

• Orders and transactions

• Delivery and shipping

• Returns, refunds or exchanges

• Customer-service matters

• Important Website or policy updates

Where permitted and where you have provided the appropriate consent, we may also send promotional communications about new collections, products, offers or other SariKotha updates.

To comply with legal obligations

We may process and retain information where reasonably necessary to comply with applicable laws, regulations, legal processes, tax requirements, accounting obligations, or lawful requests from government or regulatory authorities.

4. Marketing Communications

If you choose to subscribe to our newsletter, promotional communications or other marketing updates, we may use your email address, telephone number or other contact details to send you information about SariKotha.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us at:

care@sarikotha.com

Please note that even if you opt out of promotional communications, we may continue to send essential transactional communications relating to orders, payments, deliveries, returns or your account.

5. WhatsApp and Customer Communications

If you contact SariKotha through WhatsApp or another messaging service, we may receive and process information necessary to respond to your enquiry or provide customer support.

This may include your name, telephone number, messages and information you voluntarily provide during the conversation.

Such communications may also be subject to the privacy policies and terms of the relevant messaging platform.

6. Cookies and Similar Technologies

SariKotha may use cookies and similar technologies to improve your browsing experience and understand how our Website is used.

Cookies may be used for purposes such as:

• Remembering shopping-cart contents

• Maintaining login sessions

• Understanding Website traffic and usage

• Improving Website performance

• Remembering preferences

• Measuring the effectiveness of marketing campaigns

• Providing relevant functionality

Some cookies may be placed by third-party services used by us.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.

Where applicable, we will seek consent for cookies or other technologies where required by applicable law.

7. Third-Party Service Providers

SariKotha may use trusted third-party service providers to help operate our Website and fulfil orders.

These may include providers for:

• Website hosting

• Payment processing

• Shipping and delivery

• Email communications

• WhatsApp or messaging

• Website analytics

• Security and fraud prevention

• Customer support

• Website functionality and technical services

Such providers may process personal information only to the extent reasonably necessary to provide their services to us or as otherwise permitted by applicable law.

We do not authorise third parties to use your personal information for purposes unrelated to the services they provide to SariKotha, except where otherwise permitted or required by law.

8. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information where reasonably necessary with:

• Payment processors

• Courier and logistics partners

• Website and hosting providers

• Technology and software service providers

• Customer-support providers

• Email and communication service providers

• Professional advisers, where necessary

• Government authorities, regulators or law-enforcement agencies where required or permitted by law

We only seek to share information that is reasonably necessary for the relevant purpose.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include appropriate access controls, secure connections, authentication mechanisms, hosting security and other safeguards appropriate to the nature of the information we process.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Fulfilling orders

• Providing customer support

• Maintaining business and transaction records

• Meeting tax, accounting and legal obligations

• Resolving disputes

• Preventing fraud or misuse

• Enforcing our agreements

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

11. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data we process about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally applicable

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Raise a concern or grievance regarding our handling of your personal information

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.

Where a request cannot be fulfilled because of a legal or other permitted reason, we will communicate the applicable limitation where reasonably possible.

12. Children’s Privacy

SariKotha’s Website is intended for use by adults and is not knowingly directed towards children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate steps.

13. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment services, social media platforms or other external services.

SariKotha is not responsible for the privacy practices, content or security of third-party websites or services.

We encourage you to review the privacy policies of such third parties before providing them with your personal information.

14. International Visitors and Deliveries

SariKotha may accept orders from customers located outside India where international delivery is available.

Where necessary to fulfil an international order, relevant information may be shared with payment processors, logistics providers, customs authorities or other service providers involved in processing and delivering the order.

Such processing may involve the transfer of information across national borders and will be handled in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Grievances and Contact

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the way SariKotha handles your personal information, please contact us:

Privacy / Customer Support
SariKotha
Email: care@sarikotha.com
Phone / WhatsApp: +91 98748 73667
Address: 11B, Bawali Mandal Road, Kolkata – 700026

Grievance Officer

Name: Poulomi Biswas
Designation: Owner

We will make reasonable efforts to acknowledge and address your concern within the timeframe required under applicable law.

17. Consent

By using the SariKotha Website and providing personal information to us, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek consent in an appropriate manner and provide the ability to withdraw such consent as required by law.

SariKotha — The saree. The story. The heritage.