Shipping, Returns & Refunds

Last Updated: 13 August 2026

At SariKotha, every saree is carefully inspected and packed before it leaves us. We take great care to ensure that your order reaches you safely and in perfect condition.

Please read the following shipping, return and exchange guidelines carefully before placing your order.

Shipping

Dispatch Timeline

Available products are generally dispatched within 7–10 working days from the date of order confirmation.

For pre-ordered or customised products, dispatch timelines may vary and will be communicated separately where applicable.

In exceptional circumstances, including situations beyond our reasonable control, dispatch timelines may be extended.

Please note that our quality-control process may occasionally require us to reorder a product if a quality variation is identified before dispatch. This may result in a longer dispatch timeline. We appreciate your understanding as we would rather take the extra time than send you a product that does not meet our standards.

Delivery Address

Orders will be shipped to the delivery address provided by you at the time of placing the order.

Please ensure that your name, address, PIN code and contact details are accurate and complete.

Domestic Shipping

Free shipping across India.

International Shipping

International orders are shipped at actual shipping costs, calculated based on the applicable actual or volumetric weight of the package and the destination.

For international shipping enquiries, please contact us on WhatsApp:

+91 98748 73667

Please note that international orders are not covered by our domestic return, refund or exchange policy.

Any applicable customs duties, import taxes or charges imposed by the destination country are the responsibility of the customer.

Returns, Refunds & Exchanges

Because our sarees are carefully selected and, in many cases, handcrafted, we follow a strict quality-control and return policy.

1. Damaged or Defective Products

Returns or exchanges are accepted only in the event that the product received is damaged or defective.

To enable us to assess the issue, an uninterrupted unboxing video is mandatory.

The video should:

  • Begin before the package is opened.

  • Clearly show the parcel from all sides.

  • Show the condition of the outer packaging.

  • Continue without cuts, edits or breaks until the product has been completely removed and inspected.

  • Clearly show the damaged or defective portion of the product.

We strongly recommend recording the complete unboxing process for every order.

Requests without the required unboxing video may not be eligible for a return, refund or exchange.

2. Damaged or Tampered Parcels

If your parcel appears tampered with, opened, severely damaged or otherwise compromised at the time of delivery:

Please do not accept the parcel.

Refuse the delivery and take clear photographs of the parcel and its condition as evidence.

If you have any concerns, please contact us immediately.

3. Exchange for Damaged or Defective Products

If a product is confirmed to be damaged or defective, we will first attempt to provide an exchange with the same product, subject to availability.

If the same product is unavailable, we will accept the return and issue a refund for the amount paid for the product.

4. Time Limit for Raising a Return Request

Any return, refund or exchange request must be raised within 12 hours of receiving the parcel.

Requests received after this period may not be accepted.

5. Condition of Returned Products

Where a return is approved, the product must:

  • Be completely unused and unworn.

  • Be in its original condition.

  • Be returned in its original packaging.

  • Have all original tags, accessories and accompanying materials intact, where applicable.

  • Not have been altered, washed, damaged, stained or otherwise used.

Products Not Eligible for Return or Exchange

The following products are not eligible for return or exchange:

Customised Products

Customised products cannot be returned or exchanged.

Sarees with Fall & Pico

Products on which fall and/or pico work has been completed cannot be returned or exchanged.

Altered Products

Products where the blouse piece has been cut or stitched, or where any alteration has been carried out, cannot be returned or exchanged.

Discounted Products

Discounted or promotional products are not eligible for return or exchange.

International Orders

Our domestic return, refund and exchange policy does not apply to international orders.

Order Cancellation

Once an order has been confirmed, it cannot be cancelled.

We therefore recommend reviewing your product selection, delivery address and order details carefully before completing your purchase.

Refunds

Where a refund is approved because a damaged or defective product cannot be exchanged due to unavailability, the refund will be processed for the eligible amount paid for the product.

The time taken for the refund to reflect in your account may depend on the payment method and the relevant payment service provider.

Additional Services

We offer the following optional services:

Fall & Pico

₹150 per saree

Fall and pico services can be selected where available.

Please note that once fall and/or pico has been completed, the saree becomes non-returnable and non-exchangeable.

Complimentary Gift Packing

Complimentary gift packing is available upon request, subject to availability.

Important Note About Handwoven Sarees

Many of the sarees offered by SariKotha are handwoven or handcrafted.

Natural variations in weave, texture, colour, motif placement and finish may occur as a result of the traditional techniques used to create them. These characteristics are part of the individuality and authenticity of handcrafted textiles and should not automatically be considered defects.

If you are unsure whether a particular characteristic constitutes a defect, please contact us with photographs or a video and our team will be happy to assist you.

Need Help?

For questions regarding your order, shipping, returns or exchanges, please contact us:

WhatsApp: +91 98748 73667
Email: care@sarikotha.com

We are always happy to help.

SariKotha
The saree. The story. The heritage.